Website privacy policy

Effective date: February 26, 2026

Last updated: February 26, 2026

1. Introduction & our principles

Welcome to buck4bug.com (the "Website"), owned and operated by JSC Buck4Bug ("we," "us," or "our"). This privacy policy explains how we handle your information when you visit our Website.

Our main principle is to collect the minimal set of information required to provide our services. This policy outlines what data we collect, why we collect it, and how we protect it.

2. Data controller

The data controller responsible for your personal data is:

3. What information we collect

We only process and store data relevant for communication and service provision. This is limited to the following:

• Contact & company details (from forms): Your first and last name, corporate email, and corporate phone number.
• Technical data (from your browser and third-party services): Internet protocol (IP) address, web page requests, referring web pages, browser type, and the time and date of your access.

We do not take any other proactive actions to collect, store, or process additional personal information through this Website.

4. How we use your information

The information we collect is used only for the scope and purpose of service delivery and business operations, such as:

• Service provision: To create your user account on our main platform (app.buck4bug.com) and respond to your service requests.
• Communication: To communicate service updates, disruptions, or incidents you have raised.
• Business operations: For invoicing and accounting processes related to the services you request.
• Service improvement: For data analytics to identify usage trends and evaluate and improve our services and marketing efforts. We will only use non-specific, aggregated information for this purpose.

5. Data sharing and disclosure

You own your data. We do not share your data with any third party without your explicit consent, except as required for the essential functioning of our Website and services as described below:

• Service providers: We share data with essential third-party service providers who help us operate our Website. These include:
  • Google: For appointment scheduling (Google Calendar), spam protection (reCAPTCHA), and website fonts (Google Fonts). When you click a link to book a meeting, you are redirected to Google Calendar and your interaction is governed by their privacy policy.
• Legal requests: In a situation where data needs to be shared with third parties or supervisory institutions for legal reasons, we will always redirect the requesting party to you, the data owner, wherever possible.

6. Data retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.

7. Cookies

We use cookies on this website for essential functionality and, with your consent, for analytics. For full details on the cookies we use, how to manage your preferences, and your choices, please see our cookie policy.

8. Your rights

Under GDPR, you have the right to:

• Request a complete set of the information we store about you.
• Request the correction of inaccurate information.
• Request the deletion of your information (the "right to be forgotten").

To exercise any of these rights, please contact us at [email protected].

9. Security

We implement reasonable contractual, organizational, and technical measures to protect your information.

• Encryption: We keep information encrypted during transfer (using SSL/TLS) and during storage.
• Data location: Your information is kept only within the boundaries of the European Union. If a transfer is necessary, a rigid data transfer assessment is performed to ensure your data is protected.

We expect that each customer performs their own risk assessment of our services to evaluate whether our implemented measures meet their risk acceptance level.

10. Changes to this privacy policy

We may update this privacy policy periodically. We will post any changes on this page and update the "Last updated" date.

11. Contact us

For any questions, please contact us at [email protected].